Help centre

We do not deliver. You order ahead, choose exactly when your food should be ready, and collect it or sit down to eat. No delivery fee, no cold food, no waiting at the counter.

Yes. Choose Dine-In at checkout and the kitchen times your food for your arrival, so it reaches the table minutes after you sit down.

Not in one order. A cart belongs to a single restaurant so the kitchen can schedule it as one job. You can place a second order right after.

Most kitchens publish slots for the next few hours. Recurring meals and next-day scheduling are on the roadmap.

Slot capacity is checked again when you pay. If the slot filled, we show you the next available times and nothing is charged until a slot is confirmed.

Open your order and tap “Running late”. Add 10 or 20 minutes and the restaurant is notified instantly. Each restaurant publishes its late policy before you pay.

You will see the delay on your order timeline, and support can arrange a refund if the food was not ready within the promised window.

You pay online when you place the order. Payments are processed by Razorpay and verified on our servers before the restaurant sees the order.

UPI, credit and debit cards, net banking and wallets.

Approved refunds go back to the original payment method, usually within 3–5 working days.

Show the QR pass in the app, or give the 4-digit pickup PIN or your order number at the counter.

Yes — share the PIN or order number with them.

Use “Partner your restaurant”, complete the nine-step onboarding, and our team verifies your documents. Most restaurants go live within 48 hours.

A commission on completed orders, plus an optional subscription that lowers the commission. Pricing is set centrally and shown before you sign.

Yes. Reduce capacity by 25% or 50%, pause dine-in or takeaway, add prep time, or pause new orders entirely.